Refund and Cancellation Policy

Last updated: September 11, 2025

At Amora Chocolate, we take pride in the quality of our products. Please read this policy carefully before placing an order.

No Returns / No Refunds

• All sales are final.
• Due to the nature of our products (artisanal chocolates meant for consumption), we DO NOT accept returns, exchanges, or refunds once an order is placed.

Order Cancellations

• Orders once placed cannot be cancelled as we process them immediately to ensure freshness.
• Please check your cart carefully before making payment.

Delivery Timeline

• Dispatch: Orders are dispatched within 24-48 hours of order confirmation.
• Delivery: Standard delivery takes 3-7 business days depending on your location.
• Please ensure someone is available to receive the package as chocolates are temperature-sensitive products.

Wrong / Damaged Product

• In the unlikely event that you receive a wrong item or a damaged product, please contact us within 48 hours of delivery at harshabiyyapu@gmail.com or WhatsApp +91-9392975517.
• After review, we may offer a replacement or store credit at our sole discretion.

Quality Issues

• If you receive chocolates that have melted due to temperature during shipping or are not up to our quality standards, please contact us immediately with photos.
• We will assess each case individually and may provide a replacement at our discretion.

Payments

• All payments are processed securely via Razorpay.
• Since refunds are not applicable, please ensure order details (quantity, shipping address, etc.) are correct before checkout.

Contact Us

If you have any questions about this policy, please contact us at:

Email: harshabiyyapu@gmail.com
Phone/WhatsApp: +91-9392975517